We, Zee Entertainment Enterprises Limited (“We”, “Us”, “ZEEL”) value the trust placed in Us by You and therefore, we follow the highest standards of privacy guidelines to protect the information shared by You with Us.
Collection of Personal Data
Personal Information or Personally Identifiable Information or Personal Data (Personal Data) means data/information about or relating to a natural person.
We collect Your Personal Data to provide You with the best in class user experience and services in the following ways :
- Directly from You:
a) We may collect Your name, mobile number, email, address, IP Address, zip code, age, gender, occupation etc when you browse or register to avail our services and/or when You interact with us over email, our support pages or chatbots. This information is collected to provide You with a customised user experience through a dedicated user account and or resolve any queries or requests raised by You respectively.
b) We collect information regarding Your usage of our services through log data, cookies and similar technologies. We collect this data to ensure a customised seamless experience to You so that You may enjoy our shows and/or services as and when you prefer.
- From our authorised partners :
a) When You purchase a subscription or make a payment for any services availed, our payment gateway partners or pre-paid instrument service providers as applicable, collect information with respect to Your credit/debit card details, net banking, or other bank account details. This is done by the payment gateway provider/pre-paid instrument service provider to process Your subscription or payment request as per the applicable laws. Please note that ZEEL does not directly collect any such financial information from You. Such payment gateway partners or pre-paid instrument service providers, as applicable, are not controlled by us. When you visit such payment gateways or pre-paid instrument service providers, as applicable, you do so at your own risk. These payment gateways or pre-paid instrument service providers, as applicable, may have their own privacy policies in place, which we recommend You review. We also encourage you to familiarize yourself with the privacy statements provided by such payment gateways or pre-paid instrument service providers, as applicable, prior to providing them with information about you or entering into any transactions with them. We do not assume any responsibility or liability for such partners, the content of such payment gateways or pre-paid instrument service providers, as applicable, and their privacy practices, nor do we endorse them
b) If You choose to log-in, access or otherwise connect to App, through a third-party service (such as Facebook, etc), we may, for example, collect your user ID and user name associated with that service, as well as any information You make public using that service. We may also collect information You have authorized that service to share with Us (such as Your user ID, billing information, public profile information, email address, birthday, and other account and profile data).
c) If You choose to post messages on social media accounts, message boards, chat rooms or other message areas or leave feedback, we will collect that information You provide to Us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
d) Whilst We try and ensure that our authorised partners are committed to observing strictest privacy practices, they are independent entities in themselves and hence would be subject to their own Privacy Policies and practices. We strongly recommend You to view and familiarise yourself with those policy documents.
Use of Personal Data
a) We may also use Your information to: (i) understand user behaviour;
(ii) evaluate Your interest for various genres of content, services, offers, etc; and
(iii) perform analytics and conduct customer research, to determine Your interest, for identifying content that generates sales and to analyse traffic patterns, demographics, devices, interests, and behaviour to better understand, protect and serve our This information is compiled and analysed on an aggregated basis. This information may include the platform that You just visited (whether this platform is on ZEE5 or not), which platform You next visit, and Your computer browser information.
b) We use the collected information in order to provide You with a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet Your needs, and to customize App to make Your experience safer and easier.
c) We identify and use Your IP address to help diagnose any problems with our server, and to administer App. Your IP address is also used to help identify You and to gather broad demographic information to customize Your experience on App.
d) We will occasionally ask You to complete optional online surveys. These surveys may ask You for contact information and demographic information (like zip code, age, etc). We use this data to tailor Your experience at App, providing You with content that We think You might be interested in and to display content according to Your preferences.
e) We may use the personal data provided to send communications through various modes like SMS, message, email, etc to You at regular intervals to notify You of, among other things, various offers, new content, exclusive deals etc., that may be available or new services that You may be interest to subscribe to etc. By accessing the App, You expressly consent to receiving such communications from Us at regular intervals. However, if You do not wish to receive any communication from Us, You may request to unsubscribe from such communication by sending an email to email@example.com with the subject as “Unsubscribe”.
f) Except as provided herein, we do not solicit any Sensitive Personal Information about You. However, if You share such information with us voluntarily, we will not be liable for any actions, claims, costs, expenses or other liabilities that may arise as a consequence of such any unauthorized use or misuse of such information.
A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in Your computer’s hard drive. The cookies do not contain any of Your Personal Information.
We may combine Your Personal Information, other information and information collected from tracking technologies and aggregate it with information collected from other users using our service to attempt to provide You with the Service and a better experience on the App.
Disclosure and Transfer of Personal Information with Third Parties
We may disclose/share/ transfer Your Personal Data to the parties including but not limited to :
a) ZEEL, its affiliates and group companies for compliance, reporting or any other purpose connected with ZEEL’s provision of services to You
b) Authorised partners, third parties, agents for instance our trusted vendors for providing us with customised solutions to meet our day to day business needs, cloud storage providers etc. We are committed to driving a strong data privacy culture across our value chain through strict contractual obligations on the said vendors and service providers.
c) Law Enforcement Agencies and other Regulatory Bodies; We may also disclose or transfer Your Personal Information, inside or outside India strictly on confidential terms, with law enforcement agencies, regulatory bodies or judicial bodies in relation to a legal dispute or for any other purposes if called upon or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to the App. We may also disclose Your Personal Data if we, in the good faith believe that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.
d) Third parties in order to provide You access to App and facilitate Your participation in any contest, game or activity conducted by ZEEL, to comply with Our legal obligations.
e) Authorised marketing and advertising partners to provide you with unique offers on products and services we think would be of interest to you. Incase you do not wish to receive such promotional offers please write to us on firstname.lastname@example.org with a subject reading “Unsubscribe”.
f) You hereby provide Your express consent to us for sharing Your Personal Information with third parties and our affiliates for marketing and advertising purposes.
h) ZEE5 may disclose Your Personal Information to such extent as ZEE5 may deem necessary for You to enter into commercial transactions with the website and/or application of ZEE5. Recipients of your Personal Information may be located outside India. This may include countries where applicable data protection laws provide a lesser degree of protection than India. However, You expressly consent to usage of such Personal Information.
i) In the event ZEEL is merged with or acquired by another company or in case of re-organization or re-structuring of business, we and our affiliates will share Your Personal Information, wholly or in part, with another business entity.
Third Party Sites
We retain Personal Data only for as long as We believe is necessary for purposes set out herein. We may be required to retain it for a longer period of time for any legal, regulatory or statutory requirements.
If You wish to:
- receive confirmation of the Processing of Your Personal Information, or a brief summary of the processing activities relating to Your Personal Information;
- access, update, or correct your Personal Information for any reason;
- delete/restrict the disclosure of only that Personal Information that is no longer necessary for the purpose it was collected;
You can always do so by sending a request to us on email@example.com.Do note that any request for deletion/restriction on the disclosure of Your Personal Information will be dealt with as per applicable law.
Where the Processing was carried out through automated means, You also have the right to obtain from us your Personal Information that:
- You consented to give us; or
- that is necessary to perform a contract with You that has been generated in the course of your access of the App; or
- the Personal Information that forms part of your profile with us.
Security and Compliance with Laws
We strive to protect Your Personal Information against unauthorized disclosure, misuse, unlawful use, modification, loss or destruction. We take all reasonable measures and precautions, as per standard industry practises, to keep Your Personal Information confidential. We ensure compliance with all applicable laws.
We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification as per law. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information. By continuing to access the App platform you are aware of such risk.
Address for receiving notices:
ZEE Entertainment Enterprises Limited
18th Floor, A Wing, Marathon Futurex,
Lower Parel, Mumbai-400013
ZEEL is a company based in India. By browsing/using the App, You hereby acknowledge that ZEEL is not responsible or liable in any manner to comply with any local laws of Your territory except India with respect to the App.